Refund Policy

Introduction & Overview

We appreciate your trust in choosing Indelible Dome, operating under the brand name Indelible Dome registered at Avenida de Badajoz, Aqueduto Residential Park, Lena Building, Lot 5, 2nd Floor, Right, Room 2 under registration number 519015240 and accessible via https://indelibledome.com/ (“we,” “us,” or “our”).

Our goal is to deliver exceptional quality and value through every service we provide. However, to maintain fairness and consistency across all transactions, we enforce a strict no-refund policy for all purchases made through our website.

Once a transaction has been completed, it is considered final and non-reversible.

Your Responsibility as a Client

As our client, we expect all purchasing decisions to be made carefully and with a complete understanding of the service or product being acquired. To ensure transparency, we strongly encourage you to:

• Review all service descriptions, features, and pricing before confirming your order.
  
• Contact our support team for clarification or additional information if you have any questions.

By finalizing your purchase, you acknowledge that you have read, understood, and accepted the terms outlined in this Refund Policy.

Exceptional Circumstances for Refunds

Although refunds are generally not available, we may consider them in limited, exceptional cases, including:

• Duplicate or Accidental Payments: Where a transaction has been processed more than once due to a technical or user error.
  
• Incorrect Billing Amount: If you were charged an incorrect amount as a result of a technical issue or administrative oversight on our part.
  
• Invalid Payment Information: When payment details are incorrect, resulting in a failed or incomplete transaction.
  
• Non-Delivery of a Product or Service: If a purchased service or product is not provided as described due to an internal issue within our control.

Each request will be carefully reviewed to determine whether it qualifies under these exceptional conditions.

How to Request a Refund

If you believe your situation meets one of the criteria above, please contact our support team to submit a refund request. To assist us in reviewing your case efficiently, include the following information in your message:

• Full Name: The name used during the transaction.
  
• Email Address: The address associated with the purchase.
  
• Transaction Date: The date of payment.
  
• Transaction ID or Receipt: Proof of payment.
  
• Detailed Description: A clear and concise explanation of the issue and reason for your request.

You can submit your refund request via:

• Email: consultas@indelibledome.com
• Contact Form: https://indelibledome.com/contact-us/

Providing detailed information will help us expedite verification and response.

Evaluation & Decision Process

Once we receive your request, our team will:

1. Conduct a thorough review of the information provided.
   
2. Assess the claim based on the criteria outlined in this Policy.
   
3. Provide a written response within seven business days from the date of receipt.

If the request is approved, the refund will be processed promptly according to our internal procedures. Please note that all refund decisions are made in accordance with this Policy and are considered final.

Policy Updates

Indelible Dome reserves the right to update or amend this Refund Policy at any time to reflect changes in operational practices, legal requirements, or service structure.

All modifications take effect immediately upon publication on this page. We recommend reviewing this Policy periodically to remain informed of any revisions or updates.

Contact Information

If you have any questions, concerns, or need assistance regarding this Refund Policy, please contact our customer support team:

• Email: consultas@indelibledome.com
• Contact Form: https://indelibledome.com/contact-us/

We are committed to handling all inquiries with professionalism, fairness, and transparency.